Warranty & Returns
Our warranty and refund policy is listed below. Please read this carefully before purchasing from JLTechnology.
Our products are sold as is and do not include any provision of support on how to install, setup and use the products.
To avoid any additional fees before returning any products, we recommend that you personally attempt to troubleshoot your issue first as best you can by following the manufacturers guidelines (assuming you are comfortable and have the knowledge required) and document the steps you have taken, so that we may be able to provide more efficient support and direction.
JLTechnology is only be able to offer limited technical support and if any additional support is required then it may be offered to our customer at a chargeable hourly rate.
We recommend that you first contact us for technical support and warranty inquiries via our online contact form. Please provide us with your name, invoice number and the product that you purchased from us.
All products sold are "fit for purpose", however, JLTechnology does not warrant or guarantee that any product sold is compatible with any equipment, hardware or software already installed or in use by the customer. This does not necessarily mean that it is fit for the purpose you want it for, it means it will do the job it was designed for.
Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services.
For example, the Law requires that goods must be free of defects, and do what they are meant to do.
Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
Many manufacturers have dedicated support centers designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting.
In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than us, although you are not obliged to do this.
If at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact us for assistance. Unless otherwise specified JLTechnology is normally your first point of contact for warranty related issues.
An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned.
The RA number must be clearly written on the shipping label and a copy of the original invoice must be supplied whenever possible.
All costs incurred in returning non-faulty or incorrectly chosen products to us for repair, refund, replacement or credit are your responsibility.
All faulty equipment will be need to be tested before replacement, credit or refund, this may need to be determined by the manufacturer or local distributor and may create small delays in processing.
It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.
You must not write on or attach labels to the product being returned. Padded post bags are not considered adequate packaging unless the product is inside a box is the bag.
We will not accept goods sent to us as receiver pays (unless authorized by us) or without a clearly marked RA number.
An RA number does not guarantee credit, repair, refund or replacement. It is simply an authorization to return goods to us.
If a product is faulty, does not match the description or is unfit for its intended purpose a refund may be available upon request. However JLTechnology reserves the right to confirm the unsuitability of the product before a refund is issued.
These terms are in addition to and do not affect or override any terms, conditions and warranties implied by law.
Software is non-refundable once opened, unless faulty, does not match the description or is unfit for its intended purpose (please confirm that the your hardware meets the software minimum requirements before ordering).
Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.
We do not refund or credit for incorrect choice. (Some exceptions to this rule are made on a case by case basis.)
Items that are being returned for credit for incorrect choice: (Please see above.)
1. MUST have a valid RA number.
2. MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.
3. Are returned for shop credit or replacement only, refunds are not available in this case. This credit will be based on the lesser of the original purchase price and the current price when we receive the product back.
4. No goods will be accepted for refund or credit after 7 days from the date of invoice unless faulty, do not match the description or are unfit for their intended purpose.
RA's are valid for 14 days only, any item sent after 14 days will not be accepted by our returns department.
We reserve the right to refuse any returns that:
1. Are incomplete or missing parts.
2. Show signs of physical damage to the product or its packaging.
3. Do not include a valid Return Authorization Number on the shipping label.
4. Have an expired Return Authorization Number.
Damaged and faulty goods:
If you receive a product that appears to have been "Damaged in Transit" that is, damaged in transit from us to you, please:
1. Refuse to accept delivery of the product if possible.
2. Attempt to direct the courier to "Return goods to sender".
3. Notify our Customer service staff immediately!
4. Take photos of the damaged or faulty product and forward them to the JLTechnology customer service team.
Events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.